Refund policy
At Vanity Muse, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help make the process smooth and simple.
1. Returns
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You may request a return within 7 days of receiving your order.
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Item must be unused, unworn, unwashed, and in its original packaging.
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Products damaged due to customer mishandling will not be eligible for return.
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Certain items such as personal care, cosmetics, skincare, beauty tools, and intimate products are non-returnable for hygiene and safety reasons.
2. Refunds
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Once we receive and inspect your returned item, we will notify you regarding approval or rejection.
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If approved, your refund will be issued within 7–10 working days.
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Refund will be given through store credit or original payment method, depending on your case.
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Shipping charges are non-refundable.
3. Exchanges
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Exchanges are allowed only for defective or incorrect items.
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Exchange requests must be made within 48 hours of delivery with clear photo/video proof.
4. Order Cancellation
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Orders can be canceled within 2 hours of placing the order.
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Orders already processed or shipped cannot be canceled.
5. Damaged or Incorrect Items
If you received a wrong or damaged product:
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Contact us within 48 hours of delivery.
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Provide clear photos/videos of the issue.
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We will arrange a replacement or refund.
6. Contact Us
For any return or refund-related queries, please reach out:
📩 Email: support@vanitymuse.com]
⏰ Support hours: 10 AM – 7 PM